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Wollondilly launches customer service portal

Wollondilly residents can now manage and track their own customer service requests online thanks to a new customer service portal launched this week. This will mean requests are actioned quicker and residents will be updated in real time as council acts on the request.  Once logged in, customers can also see if issues in their area such as fallen trees or potholes have already been reported by other residents. The system will assist in making Council staff mindful of problems which are causing the most concern in the community, helping in the process of prioritising work programs. Requests can now… Read more »

Hospital goes from paper to digital in five days

The digital transformation of Liverpool Hospital has taken a giant step forward with the launch of an Electronic Medication Management System (eMeds).  This is the latest milestone in the state wide rollout of eMeds, led by the state’s digital health agency – eHealth NSW. More than 3,000 staff have received training to use the specialised system which replaces paper charts with an electronic medication record. Liverpool Hospital general manager Karen McMenamin said electronic records had been opened millions of times since the new system went live in October. “We transitioned from paper to electronic medication management in five days, which… Read more »

Put your website’s landing page to work

A website serves a bigger purpose than a lot of people realise – it is an online salesperson operating round the clock, writes MATTHEW GABRIEL, of local digital company Chevron Technologies. A website is a place to get your target audience to connect with you. A place to proudly showcase what you can do to make life easier for them. In short, it is your platform to sell them what you have to offer. Sales is the lifeblood of any business. The present pandemic situation saw many small and medium-sized businesses (and even large ones) go belly up because sales… Read more »

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If it’s too good to be true it’s probably a scam

The NSW Police Force is urging the community to remain vigilant when downloading software online after becoming aware of an increasing number of remote access scams. Remote access scams allow third party access to an individual’s private computer through the use of legitimate software. Police are aware that current remoteRead more »


Smart move: council backs Generation STEM

It is widely accepted science, technology, engineering and mathematics – STEM for short – will be the key to success for young people in the next few years. Recognising this, Campbelltown Council will back Generation STEM, an innovative new program launched last week. Campbelltown has committed to supporting this newRead more »


Fresh look, new features of pet registry website

The NSW Government is launching a new and improved Pet Registry website to provide an enhanced customer experience for people registering cats and dogs. Public users of the registry will soon notice the website has a fresh look, enhanced navigation and a range of great new features. The upgraded websiteRead more »

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E-learning tool to boost the right of citizens to know

Transparency, trust and supporting open government are the themes for this year’s Right to Know Week. During this important awareness raising campaign the Information Privacy Commission (IPC NSW) is proud to launch its latest e-learning module Towards Open Government Information (TOGI) via a virtual event involving more than 10 NSWRead more »

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Local libraries ramp up online safety

Campbelltown City Council’s libraries are set to become safer places for patrons to venture online thanks to the eSmart Libraries program. The city’s public libraries have received eSmart Libraries accreditation, with the program officially launched at Glenquarie Library earlier this month. Mayor of Campbelltown, Cr George Brticevic, said Council decidedRead more »

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