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Organising chat with council duty planner goes online

As the Wollondilly Shire grows, bookings for council duty planners are increasing.

As part of improvements to its development information service, Wollondilly Council this week has launched an online booking system which gives customers the opportunity to make an appointment with a duty planner at a time that suits them to discuss the development application process.

The new system, which has been designed in-house, will also provide customers with options to easily locate much of the information they would normally ask a planner about.

Council says this new system will help streamline the process and make booking an appointment more convenient when enquiries can’t be answered through other avenues.

“Duty Planners play an important role in helping people understand council’s planning controls and development assessment processes,’’ says Mayor Robert Khan.

“This new online system will make the customer experience smoother for everyone. You can make a booking at a time you choose.”

People will also still be welcome to walk into the council’s customer service centre to meet with a duty planner at the earliest opportunity, but bookings are encouraged to avoid any delays.

Duty planners are available for meetings from 8.30am to 2.30pm, Monday to Friday. Available timeslots will be shown on the selection page. Appointments are for 15 minutes each and can be done in person or on the phone.

Enquiries come in at a range of levels of complexity, so the new booking system will also help council staff prepare for each meeting.

Head to to make a booking.

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